Shipping policy


🚚 Shipping Policy

Thank you for shopping with us! We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for details on processing, delivery times, and more.

📦 Order Processing Time

All orders are processed within 3–10 business days (excluding weekends and public holidays). Once your order is processed, you will receive a confirmation email with tracking information.

Please note that during peak seasons or promotional periods, processing times may be slightly extended.

🌍 Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • International Shipping: 3–16 business days

Delivery times may vary depending on your location and customs processing.

🚛 Shipping Partners

We work with trusted courier services to ensure your package arrives safely and on time. Once your order has shipped, you will receive a tracking number to monitor your delivery.

📍 Order Tracking

After your order is dispatched, a tracking link will be sent to your email. Please allow up to 48 hours for tracking information to update.

⚠️ Delays

While we strive to meet delivery timelines, delays may occur due to factors beyond our control, such as:

  • Weather conditions

  • Customs clearance

  • Courier service disruptions

We appreciate your patience and understanding in such situations.

❗ Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

📭 Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the courier to resolve the issue as quickly as possible.

📞 Contact Us +27 062833047

If you have any questions about your order or shipping, feel free to contact our support team at:
[healthwellstore55@gmail.com]